TERMS OF SALE – ONLINE

These Terms of Sale ("Terms") apply, without restriction or reservation, to all purchases of the following services:

An intelligence monitoring tool for freelancers and professionals.

as offered by the Provider to non-professional customers ("Customers" or "Customer") on the website https://lumipost.app.

The main features of the Services are presented on the website https://lumipost.app.

The Customer must review these Terms before placing any order. The choice and purchase of a Service is the Customer's sole responsibility.

These Terms are accessible at all times on https://lumipost.app and shall prevail over any other document.

The Customer acknowledges having read these Terms and having accepted them by checking the appropriate box before completing the online order process on https://lumipost.app.

Unless proven otherwise, data recorded in the Provider's computer system constitutes proof of all transactions concluded with the Customer.

The Provider's contact details are as follows:

Customs duties or other local taxes, import duties or state taxes may be applicable. These shall be borne by and are the sole responsibility of the Customer.

Services are provided at the prices in effect on https://lumipost.app at the time the order is registered by the Provider.

Prices are expressed in Euros, inclusive of all taxes (VAT included).

Prices take into account any discounts granted by the Provider on https://lumipost.app.

These prices are firm and non-revisable during their validity period; however, the Provider reserves the right to modify prices outside of validity periods at any time.

The amount charged to the Customer corresponds to the total purchase amount.

An invoice is issued by the Provider and delivered to the Customer upon provision of the ordered Services.

The Customer selects the Services they wish to order on https://lumipost.app as follows:

The Customer chooses to subscribe to a plan that they can subsequently change, pause or cancel. The subscription allows them to describe their activity and monitoring needs, and to select the hours at which they wish to receive information.

The sale is only considered valid after full payment of the price. The Customer is responsible for verifying the accuracy of the order and reporting any errors immediately.

Any order placed on https://lumipost.app constitutes the formation of a distance contract between the Customer and the Provider.

The Provider reserves the right to cancel or refuse any order from a Customer with whom a payment dispute exists.

The Customer may track the progress of their order on the website.

Any cancellation by the Customer after confirmation by the Provider will only be accepted if received before the execution of the ordered Services begins.

Upon cancellation, the subscription remains active until the end of the current paid billing period. No refund will be issued for the ongoing period, regardless of the cancellation date. Access to the service is maintained until the end of that period.

The price is payable in full on the day the Customer places the order.

Payments made by the Customer are only considered final after actual receipt of the amounts due by the Provider.

The Provider shall not be required to provide the ordered Services if the Customer does not pay the full price as specified above.

Payments are secured via the Stripe platform. The Customer may pay by credit card. Payment data is not stored on LumiPost's servers.

Ordered Services are provided as follows: online access, available immediately after payment validation and account configuration.

The Provider undertakes to make its best efforts to provide the Services ordered by the Customer, as a best-efforts obligation.

The Provider undertakes to implement all necessary means to ensure service continuity and quality. In the event of planned interruption, the Provider undertakes to notify Customers within a reasonable timeframe.

Under EU consumer law, the consumer has a fourteen-day period to exercise their right of withdrawal from a distance contract.

The right of withdrawal must be exercised within 14 days of the conclusion of the contract.

The refund will be processed within 14 days of the Provider being informed of the Customer's decision to withdraw. The Provider will refund using the same payment method used by the Customer for the initial transaction.

Refunds for international customers are possible provided no additional currency conversion fees apply.

The Customer may exercise their right of withdrawal by sending an unambiguous statement expressing their wish to withdraw to contact@lumipost.app.

The Provider guarantees, in accordance with legal provisions and at no additional cost, the Customer against any non-conformity of the Services and any latent defects arising from a design or supply defect.

The Provider's liability can only be engaged in cases of proven fault or negligence and is limited to direct damages, excluding any indirect damages of any nature.

The Customer is advised not to transmit personal data, particularly banking details, to the Provider by email.

The Provider's liability for defects in conformity is governed by applicable consumer protection law.

The Customer is informed that the collection of their personal data is necessary for the sale of Services and their performance and delivery, entrusted to the Provider.

8.1 Collection of personal data

The personal data collected on https://lumipost.app includes:

Account creation data: upon creation of the Customer Account, name, first name, email address and password.

Payment data: when paying for Services on https://lumipost.app, financial data relating to the Customer's credit card is recorded, processed exclusively by Stripe.

8.2 Recipients of personal data

Personal data is reserved for the exclusive use of the Provider and its employees.

The data controller is the Provider, at the data processing address above.

8.3 Retention period of personal data

Unless the Customer requests deletion, the Customer's account will be retained for as long as necessary to complete the transaction and exercise the Customer's legal rights.

8.4 Security and confidentiality of personal data

The Provider implements organisational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorised access.

The data controller must provide a response within a maximum of one month.

If a request is refused, the refusal must be justified.

The Customer is informed that in the event of refusal, they may file a complaint with the relevant data protection authority or seek judicial remedy.

The Customer may be invited to opt in to receive informational and promotional emails from the Provider. They may withdraw their consent at any time by contacting the Provider or following the unsubscribe link.

8.5 Technical sub-processors

In the course of providing the Services, the Provider uses the following technical sub-processors, with whom data processing agreements compliant with the GDPR have been concluded:

• Mistral AI (Paris, France) – Artificial intelligence: article summaries and analyses are generated by Mistral AI's language models, a French company whose processing is subject to European law and compliant with GDPR.

• Supabase Inc. – Data hosting: application data (profiles, feeds, calendars) is stored on Supabase infrastructure, with European servers located in the European Union.

• Stripe Inc. – Online payments: card transactions are processed exclusively by Stripe, PCI-DSS Level 1 certified. Payment data never transits through LumiPost's servers.

The content of https://lumipost.app is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute copyright infringement.

These Terms and the operations arising therefrom are governed by and subject to French law.

These Terms are written in French. In the event of translation into one or more foreign languages, only the French text shall prevail in the event of a dispute.

For any complaint, please contact the customer service at the postal or email address of the Provider indicated in ARTICLE 1 of these Terms.

The Customer is informed that they may in any case resort to conventional mediation, with existing sectoral mediation bodies or any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

The designated mediator is:

The Customer is also informed that they may use the Online Dispute Resolution platform (ODR): https://commission.europa.eu/topics/consumers/consumer-rights-and-complaints/resolve-your-consumer-complaint_fr

All disputes arising from purchase and sale transactions made under these Terms that have not been resolved amicably between the parties or through mediation shall be submitted to the competent courts under common law.

Réalisé sur https://www.legalplace.fr